She is a Principal in Ageless Excellence, a partnership providing programs that assist senior living residents and staff members in finding and sustaining their source of happiness. Problem solving and change implementation then occur naturally as a result of the stakeholders’ enhanced sense of well-being. Her current work is the culmination of over two decades in the industry, during which she addressed the issues of resident and staff satisfaction from an operations and facility-based perspective, with an emphasis on dining services and activity programming.

Holding corporate positions from Director of Dining Services to Vice President of Operations, Emily enjoys breaking down seemingly complex operational strategies into their foundational roots - roots that are grounded in basic human desires and needs.

She believes that the acts of giving and receiving service in the senior living setting provide daily opportunities for personal growth and fulfillment, for both residents and staff. As our industry progresses, those owners and operators who recognize and act upon the human potential inherent in each property will reap substantial, tangible benefits.

Emily’s how-to courses offer pragmatic information and proven methods. As a registered dietitian, she also brings a science-based understanding of nutrition and food service management to our dining rooms and kitchens.

Available Courses

Win-Win Menu Planning 

The Dining Experience: The Backbone of Customer Service